AI Receptionist for hotels As natural as a person,
as powerful as a team

It's an artificial intelligence that answers hotel guests by phone, email, chat and WhatsApp on behalf of the front desk, using the property's real data. AiDA replies in about 2 seconds, in 25 languages, 24/7, and hands over to staff the requests that need a person.

AiDA answers calls, emails and messages like a real receptionist: it understands the guest's request, consults the property's information and gives replies consistent with availability, services, hours, policies and brand tone. When human intervention is needed, it hands the conversation to the team.

A traditional chatbot answers predefined questions in a chat window. AiDA understands free-form requests, also answers the phone with a natural voice, reads availability and rates from the booking engine and takes the guest all the way to a direct booking.

Yes. AiDA reduces response times, recovers after-hours requests and guides the guest all the way to booking with quotes, information and immediate follow-ups. Less waiting means fewer lost leads and more requests handled directly by the property.

Over 40 active integrations: AiDA is certified and integrated with the entire Zucchetti ecosystem (including Zucchetti Internet Booking Hub, Vertical Booking, Simple Booking, Booking Expert and Ericsoft) and integrated with Octorate, Slope, RoomCloud, SynXis and TravelClick. With many other systems, including TeamSystem Hotel In Cloud, Mews and Cloudbeds, it can be integrated via API.

No. It handles repetitive requests, nights and peaks; requests that need a person are passed to staff with full context, so the team has more time for guests.

AiDA is configured with attention to data protection, European servers and flows designed to respect the property's policies. Conversations can be tracked and managed with controlled access levels, and guest data is not used to train public models.

The impact depends on request volume, active channels and the reception's current speed. In general AiDA improves conversion because it replies within seconds, keeps the context of the conversation and follows every lead until the guest gets a clear answer.

At night AiDA stays active 24/7 and handles recurring requests without disturbing staff. If a question requires approval, sensitivity or unavailable data, it doesn't improvise: it gathers the context and forwards the request to the right person.