AiDA and ICG: automated room availability, prices and quotes
AiDA, the AI receptionist by AIM Solutions for hotels and accommodation businesses, can be integrated via API with ICG to automatically answer requests about room availability, accommodation types and prices.
Once the connection is active, AiDA uses the data made available by the booking system to generate stay quotes. The goal is to make the path from the guest's first request to a direct booking simpler, reducing manual front desk tasks.
What is the integration between AiDA and ICG for?
The integration links guest conversations to the information needed to put together a stay proposal.
When someone asks for a room for certain dates, AiDA can use the API connection to check the available options and prepare a quote based on the data returned by the system. The reply can then include availability, room type and the price of the requested stay.
The information that can be consulted and the operations available depend on the enabled APIs and on the property's configuration.
How it works: from request to quote
- 01
Collecting the stay details
AiDA identifies the arrival and departure dates, the number of guests and the preferences needed to put the request together.
- 02
Checking availability and rates
Through the API integration, AiDA consults the data made available by the connected system to find the options that match the search.
- 03
Generating the quote
AiDA presents the available accommodation types and their prices. Any board options and conditions can be included when provided by the integration.
- 04
Supporting the booking journey
The guest receives a clear proposal and the instructions to continue through the booking journey set up by the property.
What guests ask
Examples of requests AiDA answers with data from the connected system.
“Do you have a room free tonight?”
Phone · Availability“Could you send me a quote for three nights in September?”
Email · Quote“Can I arrive a day early?”
WhatsApp · Booking“What time is check-in?”
Chat · Stay
The benefits for hotels and reception
- Less repetitive work: automating replies about rooms and prices reduces the need to prepare every proposal manually.
- Answers based on system data: availability and rates are taken from the information returned by the connection.
- More complete requests: collecting the stay details helps put together relevant quotes.
- Support for direct bookings: providing the information needed to choose helps the guest continue the conversation with the hotel.
- More time for hospitality: staff can focus on needs that call for human attention and intervention.
The benefits for guests
Guests can ask for information in natural language and receive a proposal tailored to their stay needs. Availability, rooms and prices become part of the same conversation, making it easier to weigh the alternatives and decide how to proceed.
An AI receptionist on phone, email, chat and WhatsApp
AiDA handles guest communications by phone, email, website chat and WhatsApp, with multilingual support available 24 hours a day. When a person needs to step in, it passes the request to the hotel team with the context of the conversation. Discover AiDA's features.
Frequently asked questions
Is AiDA integrated with ICG?
AiDA can be integrated via API with ICG: the connection is activated for the property that uses it. In the demo we assess requirements and available data together.
Can AiDA generate quotes with ICG?
With the API integration active and access to the necessary data, AiDA can use availability, room types and rates to prepare quotes for the requested stay.
Where do the prices given to guests come from?
The quote prices come from the data returned by the connected system. The information available depends on the property's configuration and on the features exposed through the API.
What information is needed to request a quote?
The basics are the arrival and departure dates and the number of guests. Room preferences and further details can help find a more suitable proposal.
How can I assess the integration for my hotel?
A demo with AIM Solutions lets you explore the flow you want and assess the connection requirements, the available data and the channels to activate.
Discover AiDA for your hotel
Want to automate availability requests and quote preparation? Request an AiDA demo and assess the integration with ICG for your property.
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